Do Shift Coworkers Make or Break Customer Service?

Do Shift Coworkers Make or Break Customer Service?Customer experiences and loyalty depend not just on individual employees or managers—but on the coworkers sharing each shift and the overall “shift climate.”06/23/2026 Office scene with diverse employees collaborating in groups, one woman in the center talking to colleagues, with digital connection lines illustrated around her.

Office scene with diverse employees collaborating in groups, one woman in the center talking to colleagues, with digital connection lines illustrated around her.

Valerie Goodmanagementresearchtopfeatured