Soaring Expectations: Trying to Keep Airline Passengers Happy 

Soaring Expectations: Trying to Keep Airline Passengers Happy  Delayed flights, denied boarding, and lost baggage are putting airlines are under pressure. Are advertising and employee working conditions adding to it? Passangers on an airplane

Nabiha Khetani, Adriana Rossiter Hofer, and Nicolò Masorgo  12/13/2022consumer behaviorresearch