Every organization has friction, and in order to achieve long-term growth, you must be actively seeking out and identifying friction points.
September 30, 2021 | By Andy Murray
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Customers look for cohesiveness in their buyer’s journey, so a unified, connected voice should be identifiable in each customer interaction.
September 7, 2021 | By Andy Murray
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Are all members of your business working to create a well-rounded customer experience?
August 7, 2021 | By Andy Murray
Are you listening to your customers?
August 7, 2021 | By Andy Murray
The role of the chief customer officer – or other similarly titled c-suite executive positions – is relatively new in the corporate world, so there’s still debate over the position’s value.
May 7, 2021
