Do Shift Coworkers Make or Break Customer Service?
Customer experiences and loyalty depend not just on individual employees or managers—but on the coworkers sharing each shift and the overall “shift climate.”
06/23/2026 | By Valerie Good
FEATURED
NEW RESEARCH POSTS
Can Accounting Comparability Increase Foreign Investment in Private Firms?
Aligning private firm accounting with global standards appears to reduce information barriers and significantly increase foreign investment in previously hard-to-evaluate markets.
06/09/2026 | By Kris Allee
Why Do Some Social Media Posts Go Viral While Others Don’t?
Content goes viral not because of what brands say, but because of how it makes audiences feel, with humor and emotional impact driving the most sharing.
06/02/2026 | By Jeff Mullins and Patrick A. Stewart
How Can Economists Measure Policy Impacts When Key Variables Change?
A new method shows how to accurately measure treatment effects—even when key variables change—by separating direct impacts from the hidden mechanisms driving them.
06/01/2026 | By Kyle Butts
RESEARCH NEWS
Why Do Supplier Codes of Conduct Fail to Improve Supply Chains?
Supplier codes of conduct are widely used but often ineffective because they enforce compliance instead of enabling collaboration across the supply chain.
05/26/2026 | By Remko van Hoek
Beyond Burnout: Rethinking Quiet Quitting at Work
This research shows that quiet quitting reflects employees’ deliberate or gradual withdrawal of extra effort—often signaling deeper workplace issues around burnout, fairness, and evolving expectations about work.
05/19/2026 | By John Delery
The Simple Pricing Shift That Drives More Sales
This research shows that presenting prices as dollars per unit increases price sensitivity and promotion effectiveness, highlighting how small changes in price framing can significantly influence consumer decisions.
05/12/2026 | By Daniel Villanova
Who Should Control Your IT Systems? It Depends
This research shows that IT governance naturally shifts between centralization and decentralization over time, suggesting that leaders should intentionally design hybrid models that balance efficiency, control, and resilience.
05/05/2026 | By Mary Lacity
How CIOs Can Drive Innovation Without Replacing Core Systems
This research suggests that CIOs can drive faster, lower-risk innovation by layering targeted digital tools around stable enterprise systems rather than replacing them outright.
04/28/2026 | By Varun Grover
Do Truck Safety Technologies Improve Driver Behavior? New Research Suggests It Depends
Truck safety technologies improve driver behavior when paired with effective coaching and communication—but may backfire if they lead to avoidance, overreliance, or reduced vigilance.
04/21/2026 | By Satabdi Hazarika, Marc Scott, Brian Fugate, and Rajiv Sabherwal
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