When a brand’s other customers behave poorly, we can feel vicarious shame. The extent of that shame depends on how closely we affiliate with the brand.
October 10, 2023 | By Mitchell Simpson, Daniel Villanova
Overestimating levels of trust creates negative consequences for salespeople and customers; new research provides tips on out how to neutralize them.
October 3, 2023 | By Hiba Tahir, Sarah Browning, and Judith Anne Garretson Folse
Learn how assumptions about materialism and usefulness affect your choices. Self-serving bias can influence anything from retail strategy to the gifts you buy.
June 20, 2023 | By Mitchell Simpson, Daniel Villanova
Why do techies love new computers but bikers hate e-bikes? Learn how psychological ownership affects how people interact with different automated products.
April 11, 2023 | By Nabiha Khetani, Leah Smith
E-commerce-savvy fashion retailers can create successful marketing strategies by varying the products they feature online vs. offline.
September 14, 2022 | By Sarah Browning Meyerowich, Gonca Soysal
The pandemic changed everything about how marketers gain traction with their audiences. Read more from this year's top marketing articles.
July 14, 2022 | By Stephen Caldwell
Navigating complexity means relying on the expertise, connections of others; but when and under what conditions should firms formalize these alliances?
June 8, 2022 | By Evan Wordlaw, Ashish Sharma
This research project by Walton College students outlines how brands should use TikTok influencers, which influencers can boost brand loyalty and awareness.
May 12, 2022 | By Keiry Echeverria
Correcting decades of misinformation is hard; how well did Big Tobacco's court-ordered corrective marketing campaign fare in changing consumers' health beliefs?
May 10, 2022 | By Mitchell Simpson, Scot Burton
In times of flux and confusion, clear communication is of utmost importance. Find out how businesses can reach their patrons through effective messaging.
April 12, 2022 | By Abbi Ross, Garrett Rybak, Alicia Johnson, Scot Burton
The world is changing faster and more frequently than ever before. Find out how we can help students learn to navigate and find their place in it.
March 17, 2022 | By Emilija Sarma, Molly Rapert
The pandemic is global, and our efforts to mitigate its effects must also be global. Find out how marketing, retail, and other sectors can act effectively.
March 15, 2022 | By Emilija Sarma, Scot Burton
Customer communication is difficult to do properly. Find out what the latest research has to say about how companies can target and reach consumers.
February 25, 2022 | By Emilijia Sarma, Daniel Villanova
Innovation is key to developing a strong and loyal customer base. Branding is equally important. Learn how leveraging both can strengthen consumer relationships.
February 18, 2022 | By Sara Holm, Gonca Soysal
As Gauri, Jindal, and Ma write, closing these gaps and easing these burdens will not only “benefit brands and retailers by lifting overall sales but deliver greater good as well.”
January 7, 2022 | By Ryan Sheets, Dinesh Gauri
Online and in-person shopping are often thought competitors, but we might see them join together in the future. Read this article to see the latest trends.
December 17, 2021 | By Michael Adkison, Dinesh Gauri
Consumer behavior is unpredictable, but fortunately there are patterns and regularities. Read this article to learn what influences customers to preorder.
December 15, 2021 | By Mitchell Simpson, Scot Burton
As more and more of our lives become digital, competition between online and offline retailers will intensify. Find out who has the upperhand and why.
December 10, 2021 | By Mitchell Simpson, Dinesh Guari
There is more to data than passively collecting bytes and bits. Learn what steps can be taken to ensure that it works to the greatest benefit of the company.
December 3, 2021 | By Lucas Cuni-Mertz, Jialie Chen
Product returns can be a revenue sink, but companies aren't without options. Here are some strategies that can help minimize risk and maximize return.
November 29, 2021 | By Lucas Cuni-Mertz, Jialie Chen
The research of Dinesh Gauri, Walmart Chair in Marketing at the Sam M. Walton College of Business, Rupinder Jindal,and Yu Ma was recently featured in a Mass Market Retailers article discussing the shifting landscape of grocery retail.
November 16, 2021 | By Evan Wordlaw, Dinesh Gauri
Business expertise can be dull and complicated. One class aims to bring the lessons of retail to life for its students.
October 15, 2021 | By Molly Rapert, Lucas Cuni-Mertz
Do emojis really matter in marketing? In certain instances, emojis can influence purchase decisions and create connections with receptive consumers
September 8, 2021 | By Leah Warfield Smith, Randall L. Rose, Jeff Wright
It's not just virtue signaling. Taking a stand on social issues is a sound business practice that resonates with consumers and improves company's bottom lines.
July 23, 2021 | By Michael Adkison
Data-driven pricing and analytics strategies are on the rise and offer promising outcomes for many companies.
February 5, 2021 | By Ryan Decker, Dinesh Gauri
The companies that successfully reduce fiction for customers and enhance their shopping experience will roll forward into the future.
January 29, 2021 | By Dinesh Gauri
The brands that best use technology to serve their customers’ needs are the brands that will thrive.
November 6, 2020 | By Dinesh Gauri
The best way to look at the value students gain when pursuing a degree in marketing from the Walton College is to keep in mind that those students are growing in extremely rich soil and that results in several benefits to what they learn.
November 5, 2020 | By Stephen Caldwell
In a world where reputation is everything, negative reviews can cause major harm.
October 2, 2020 | By Ryan Decker, Dinesh Gauri
As a result, processual theory has become a mainstay of TCR research because it accounts for an ever-changing society.
June 19, 2020 | By Jeff L. Wright, Jeff Murray
Really understanding marketing and using that knowledge every day is essential to growth and continued success.
March 18, 2020 | By Mark Zweig
While smart rooms are still somewhat rare in 2019, companies such as Nordstrom and Ralph Lauren have been experimenting with RFID equipped fitting rooms for four or more years now.
January 22, 2020 | By Jeff L. Wright, Amaradri Mukherjee, Ronn J. Smith, Anna M. Turri
While smart rooms are still somewhat rare in 2019, companies such as Nordstrom and Ralph Lauren have been experimenting with RFID equipped fitting rooms for four or more years now.
December 6, 2019 | By Jeff L. Wright, Amaradri Mukherjee, Ronn J. Smith, Anna M. Turri
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