The Short-Lived Loyalty of Subscription Free Shipping Programs

This research from Ashutosh Bhave at the Sam M. Walton College of Business, University of Arkansas, explores how subscription-based free shipping programs influence customer behavior and profitability. Using real-world data from a UK apparel retailer, the study finds that while subscriptions initially boost spending and order frequency, these effects fade over time.

12/02/2025 | By Ashutosh Bhave

SCMRC White Paper Addresses Truck Driver Burnout

The report – Truck Driver Burnout: Ways Carriers Can Fight Stress-Related Turnover – is a collaboration of SCMRC Executive Director Donnie Williams; Stephanie Thomas, an associate professor of practice in the Department of Supply Chain Management; and communications specialist Ron Gordon.

10/21/2020

COVID-19: The Wake-Up Call for Supply Chain Management

Supply chain management has played a critical role in the pandemic, coordinating shipments of life-saving PPE and medical devices to hospitals around the world – but not without complications. Improving the resilience of these supply chains by closing the gap between literature and practice will help us greatly when the next crisis comes around.

10/16/2020 | By Ryan Decker, Remko Van Hoek

Keeping Up with the Clusters

A business cluster is a concentration of companies designed for innovation. Often, these businesses interact with each other, bringing specialization, research and entrepreneurship to the cluster.

01/17/2020 | By Michael Adkison